At AngelTech Wiltshire, integrity isn’t a slogan – it’s how we work.
Technology can feel confusing and overwhelming, especially when you’re not sure who to trust. Our Transparency Promise is our commitment to providing honest, clear and fair support to every client, every time.
1. Honest, upfront advice
We will always recommend what’s best for you, not what makes us the most money.
If a repair is worth doing, we’ll explain why.
If it isn’t cost-effective and you’d be better off replacing the device, we’ll tell you that too – even if it means less work for us.
2. Clear pricing with no hidden fees
You will always know what something will cost before we start work.
- No surprise add-ons
- No confusing technical charges
- No “mystery” diagnostic fees added at the end
What we quote is what you pay, unless we agree any change together first.
3. No jargon – just plain English
We don’t expect you to speak “IT”.
We’ll explain what’s wrong, what your options are, and what we recommend in clear, simple language. If something doesn’t make sense, we’ll happily go over it again – at your pace.
4. You’re in control at every step
Nothing happens to your device without your approval.
We will:
- Explain the work we suggest
- Give you a clear price
- Wait for your go-ahead
If we discover anything unexpected, we’ll contact you first before doing anything that might affect the cost or outcome.
5. Fair assessment of repair vs replacement
Sometimes a small repair can extend a device’s life for years. Other times, it’s not a wise investment.
We’ll always discuss:
- The cost of the repair
- The realistic expected life of the device
- The likely cost of a suitable replacement
Then we’ll give you an honest opinion so you can make an informed choice.
6. Your data is respected and protected
We know how important your photos, documents and memories are.
We will:
- Treat your data as private and confidential
- Inform you clearly if any work involves a risk of data loss
- Offer backup options where possible before we start
No technician can guarantee zero risk, but we promise to be open about it and take sensible precautions.
7. No pressure, ever
We’re here to help, not to sell.
You’ll never be pushed into:
- Unnecessary upgrades
- Extra services you don’t need
- Buying new equipment if it isn’t the right choice for you
We’ll give you the facts and our recommendation – the decision is always yours.
8. Patient, friendly support for all users
Whether you’re confident with tech or feel completely lost, you’ll always be treated with patience and respect.
We’re especially experienced in helping:
- Less-confident users
- Parents and grandparents
- People who feel “left behind” by technology
We take the time to explain, show and support – without judgement.
Our commitment to you
Choosing AngelTech Wiltshire means choosing fairness, clarity and respect.
If you ever feel unsure about a quote, a recommendation or any part of the work we’re doing, just ask. We’ll always explain it openly – that’s our Transparency Promise.
AngelTech Wiltshire – Your Local Tech Experts
📞 07951 987408
📧 hello@angeltech.uk
🌐 www.angeltech.uk